Zendesk is software for better customer service. Zendesk brings all your customer conversations into one place. i.e.
EMAIL: Keep your email communication organized. Support unlimited email addresses in your Zendesk.
SOCIAL: Connect your Facebook and Twitter pages with Zendesk, and stay on top of all social conversations.
VOICE: Take customer calls in your Zendesk or route them to your mobile. All calls and voicemails are transcribed into tickets.
CHAT: Zopim Chat is a faster and more personal way for your customers to get real-time support from your agents.